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Coleman Malaysia Warranty

Coleman products have a limited warranty from the date originally purchased. The length of the limited warranty may vary by product. 

Please read below for more details of warranty coverage:


The Warranty only applies to products manufactured by or for Coleman that can be identified by the Coleman trademark or logo affixed to them. Coleman warrants each of the Coleman products against manufacturing defects (a kind of defect occurs when a product departs from its intended design and functions) computed from the date of receipt of the product by the purchaser ("Warranty").

The warranty is ONLY applicable for Coleman products sold and distributed only by official Coleman appointed distributor, Momentum Strike Sdn Bhd (MMS) in Malaysia. The warranty period will ONLY be for a period of 1 year*

If a product is replaced during the Warranty Period, the replacement product will be warranted for the remainder of the Warranty Period of the original product. The product replaced will be warranted according to the original warranty period given when product was purchased and not warranted when product was repaired, replaced or exchanged. Any refund subject to purchases made via the official website, takes 21 working days minimum for processing and approval.

Coleman products have a limited warranty from the date originally purchased. The length of the limited warranty may vary by product. 


Please read below for more details of warranty coverage:


*Products below RM500.00 are not covered under warranty however can be exchanged 1 to 1 within 7 days due to a manufacturing defect ONLY.



The purchased product can only be returned or refunded if there were any manufacturing damage on the product when the customer receives it within 7 days of purchase. After 7 days, fix and repair or replacement of similar series only will be availe. All Coleman products purchased from our official website have a 1 year warranty only to the structure of the product and NOT to the fabric of the product.  

This exclusion also include the categories below:

1. Bedding

2. Sleeping bags

3. Backpacks

4. Life jackets and puddle jumpers

5. Apparels

6. Coolers

7. Lighting 

8. Shelter

9. Tents

10. Furniture

11. Essentials

12. Inflatable boats and beds

13. Cooking and heating appliances


Defects caused by accident, neglect, abuse, misuse, misapplication, or non-Coleman products; Defects caused by exposure to extreme natural conditions, liquids, or gases; Defects caused by service (including repairs) performed by anyone other than a Coleman authorized representative, will NOT be covered by warranty.


*Menthol and LED light bulbs are excluded from warranty claims

*Products can't be exchanged if it's:

- Change of mind

- Not happy with product features or functions

- Man made defect



Exchange Policy:

- Visible defect such as tear, damage pole, and etc. Coleman will do 1 to 1 exchange within 7 days upon receiving the product (Must be in a complete Set with box)

- Warranty covers for 1 year only to the structure and not the fabric of the tent.

- Purchase More than 7 days, 1 to 1 exchange is not available. Coleman will only fix and repair the product.

- Warranty will be voided if failure to adhere to the maintenance guide. 

- Misuse of tents as well as tents that are not stored well prior or after camping will NOT be covered under warranty.


Guide for Tent Maintenance:

- Wipe with water and a cloth after each use

- Make sure the tent is 100% dry before packing/ storing, never store it wet or moist area

- Do not use or apply detergent/alcohol to clean the tent

- Do not use abrasive scrub/ spray gun/waterjet to clean the tent

- Store tent in cool and well ventilated area

- Avoid storing under direct sun/ high heat areas as it will melt the PU coating

- All guy lines need to be set up and pulled tight (water flows down a taut firm sheet)

- All stakes need to be put in (creates the shape and allows water to flow down in firm angles)

- Front awning door needs to be closed during rain.



Goods are sold on an “AS IS” without warranty basis and are non-refundable, non-exchangeable and non-returnable, in part or in full.

As Is products may not include all accessories and may have cosmetic imperfections, such as scratches, marks, discolouration, dent, etc., and no support is granted with regard to such cosmetic imperfection. 

All As Is are sold "AS IS" conditions, buyers are responsible to check the item (at pick-up location) before accepting the purchased item in its present condition. These items are non refundable, non returnable or covered with warranty once purchased


Warranty only valid for product purchased from Coleman Malaysia via authorized Coleman Malaysia reseller or dealer. The Warranty does not apply to any non-Coleman product, even if packaged or sold with a Coleman product and does not apply to any counterfeit products.

Proof of purchase must be provided to claim the warranty, for example a receipt to show where and when you bought the Coleman products.

Coleman Malaysia reserves the right to reject any claims should disputes arise.

Approval of 21 days from Coleman’s side will be taken excluding refund processing time by relevant purchase made. This is a case to case basis.

Customers are advised to email us with a photo or a video on the defect before dropping by to verify eligibility for return or repair.